Privacy Policy
Last updated: 3 September 2026
At By The Harris Family, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how personal information may be collected, used, stored, shared and protected when you visit www.ByTheHarrisFamily.com, contact us, create an account, subscribe to communications or purchase products through our Website.
By The Harris Family is the name of our website and online platform. The Website and its commercial activities are operated by Kruidenier Investments, trading as Stay Salty.
For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), Kruidenier Investments is the responsible party in relation to personal information processed for its commercial Website activities, unless otherwise expressly stated.
Salt and Seed Foundation is a separately registered nonprofit organisation and is legally separate from Kruidenier Investments and Stay Salty. Personal information collected specifically on behalf of the Foundation may therefore be subject to the Foundation's own privacy responsibilities and policies.
1. Personal Information We May Collect
The personal information we collect depends on how you interact with our Website.
We may collect information that you provide directly to us, including:
your name and surname;
email address;
telephone number;
billing address;
delivery or shipping address;
account details;
order information;
products purchased;
correspondence and enquiries;
reviews or comments you submit;
newsletter or marketing preferences;
information submitted through contact forms;
information required to process returns, refunds or exchanges; and
other information you voluntarily provide to us.
We aim to collect only information that is reasonably necessary for the purpose for which it is being processed.
2. Orders & Payment Information
When you place or attempt to place an order through the Website, we may collect information necessary to process and fulfil that order.
This can include your name, contact information, billing information, delivery address, products ordered and transaction information.
Payments may be processed through third-party payment providers.
Where a third-party payment provider processes your payment, your complete card or banking details may be submitted directly to that provider rather than being stored by us.
Payment providers may process personal information according to their own privacy and security policies.
We may retain limited payment-related information, such as payment status, transaction references and amounts, where necessary for accounting, fraud prevention, customer service and record-keeping purposes.
3. Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically by our Website, hosting provider, security services, analytics tools or other technologies used to operate the Website.
This may include:
IP address;
browser type;
device type;
operating system;
approximate location derived from technical information;
referring website;
pages viewed;
products viewed;
dates and times of visits;
interactions with Website features; and
other technical or diagnostic information.
We use this information where appropriate to operate, secure, understand and improve the Website.
4. Cookies & Similar Technologies
Our Website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit.
Cookies may be used for purposes including:
keeping the shopping cart functioning;
remembering account or Website preferences;
maintaining secure sessions;
processing checkout;
improving Website performance;
understanding how visitors use the Website;
preventing fraud or abuse; and
measuring the effectiveness of Website or marketing activities.
Some cookies may be essential for the Website to operate correctly, while others may relate to analytics, preferences or marketing.
Where required, you may be given choices regarding non-essential cookies.
You can also control certain cookies through your browser settings. Disabling essential cookies may affect the functionality of the Website, including shopping-cart or checkout features.
5. How We Use Personal Information
We may process personal information for purposes including:
processing and fulfilling orders;
confirming orders and payments;
arranging delivery or collection;
communicating with customers;
providing customer support;
managing customer accounts;
processing returns, refunds and exchanges;
responding to enquiries;
preventing fraud and protecting the Website;
maintaining business and transaction records;
complying with tax, accounting and legal obligations;
improving our products and Website;
understanding how visitors interact with the Website;
sending marketing communications where lawfully permitted;
managing reviews or Website submissions; and
protecting our legitimate business interests and legal rights.
We will not intentionally use personal information for an unrelated purpose where doing so would be incompatible with applicable law.
6. Grounds for Processing Personal Information
Depending on the circumstances, we may process personal information because:
it is necessary to perform or prepare to perform a transaction or agreement with you;
processing is required by law;
you have provided consent;
processing protects a legitimate interest of yours;
processing is necessary for our legitimate interests or those of a third party, where permitted by law; or
another lawful basis recognised by POPIA applies.
Where processing is based on consent, you may withdraw that consent where applicable, subject to lawful limitations and processing already undertaken.
7. Information Required to Complete an Order
Certain information is necessary for us to process an order.
For example, if you purchase a physical product for delivery, we generally require sufficient identifying, contact, payment and delivery information to complete the transaction.
If required information is not supplied, we may be unable to process an order, arrange delivery, provide a requested service or respond effectively to a particular request.
8. Sharing Personal Information
We do not sell your personal information.
We may share personal information with trusted service providers where reasonably necessary to operate our Website and business.
These may include:
website hosting providers;
e-commerce and Website technology providers;
payment processors;
banks or financial service providers;
courier and delivery companies;
email service providers;
IT and Website support providers;
security and fraud-prevention services;
analytics providers;
accountants, auditors or professional advisers; and
regulatory, governmental or law-enforcement authorities where legally required.
We aim to disclose only the information reasonably necessary for the relevant service or legal purpose.
Where another party processes personal information on our behalf, appropriate safeguards should apply as required by POPIA.
9. Courier & Delivery Information
Where you request delivery, we may provide the relevant courier or delivery provider with information necessary to deliver your order.
This may include your:
name;
delivery address;
telephone number;
email address where necessary; and
relevant delivery instructions.
Courier providers may process this information according to their own legal and privacy obligations.
10. Marketing Communications
Where permitted by law, we may send information about Stay Salty products, promotions, Website updates or similar products and services.
We will conduct electronic direct marketing in accordance with applicable South African law.
Where consent is required, we will seek appropriate consent before sending such marketing.
Existing customers may, where permitted by law, receive marketing relating to our own similar products or services where the applicable legal requirements have been met.
You may object to or unsubscribe from electronic marketing communications at any time using the unsubscribe method provided or by contacting us.
Withdrawing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, payment information, delivery updates or responses to enquiries.
POPIA places specific restrictions on unsolicited electronic direct marketing, including consent and opt-out requirements.
11. Newsletter Subscriptions
If you voluntarily subscribe to our newsletter or similar communications, we may use your supplied contact information to send those communications.
You may unsubscribe at any time using the unsubscribe option contained in the communication or by contacting us.
We will process unsubscribe requests as required by applicable law.
12. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, destruction or unlawful processing.
These measures may include Website security controls, restricted access, passwords, secure payment processing and other reasonable safeguards appropriate to our operations.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
POPIA requires responsible parties to take appropriate and reasonable technical and organisational measures to safeguard personal information.
13. Data Breaches
If personal information in our control is accessed or acquired by an unauthorised person and the circumstances require notification under applicable law, we will take reasonable steps to investigate and respond to the incident.
Where legally required, we will notify the Information Regulator and affected data subjects in accordance with POPIA.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for longer where retention is required or permitted by law.
For example, certain order, transaction, accounting and tax information may need to be retained for statutory or legitimate business record-keeping periods even if you request deletion of other information.
When personal information is no longer required and we have no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it as appropriate.
15. Your Rights
Subject to POPIA and other applicable laws, you may have the right to:
ask whether we hold personal information about you;
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion or destruction of personal information where legally applicable;
object to certain processing;
withdraw consent where processing relies on consent;
object to direct marketing;
request information about certain third parties who have had access to your personal information; and
lodge a complaint with the Information Regulator.
Some rights may be subject to lawful limitations, identity verification and record-retention obligations.
The Information Regulator provides formal mechanisms for objections and requests for correction or deletion of personal information.
16. Requests Regarding Your Personal Information
If you wish to access, correct, update or request deletion of personal information we hold about you, or object to particular processing, please contact us using the details at the bottom of this policy.
We may need to verify your identity before providing access to or changing personal information in order to protect you and other data subjects.
We will respond to valid requests in accordance with applicable law.
17. Children's Personal Information
Our commercial Website and online shop are not specifically directed at young children.
We do not intentionally seek to collect children's personal information through our online shop without an appropriate lawful basis or authorisation where required.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
18. Third-Party Websites & Social Media
Our Website may contain links to third-party websites or social-media platforms.
Once you leave our Website or interact directly with a third-party service, that third party may process information according to its own privacy policy.
We are not responsible for the privacy practices of independent third parties outside our control.
We encourage users to review the privacy policies of services they choose to use.
19. International Processing & Transfers
Some technology, hosting, email, analytics, payment or other service providers may process or store information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers are handled in accordance with the requirements of POPIA where those requirements apply.
20. Salt and Seed Foundation
Salt and Seed Foundation is a separately registered nonprofit organisation and is legally separate from Kruidenier Investments and Stay Salty.
The By The Harris Family Website may contain information about the Foundation and may provide links or facilities relating to its activities.
Where personal information is collected specifically by or on behalf of Salt and Seed Foundation, the Foundation may act as a separate responsible party and its processing of that information should be governed by the privacy terms applicable to the Foundation.
We will not automatically treat information provided specifically for Foundation activities as commercial marketing information for Stay Salty unless there is an appropriate lawful basis for doing so.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, business operations, service providers, technology or legal obligations.
The latest version will be published on this page with an updated revision date.
We encourage visitors to review this policy periodically.
22. Complaints
If you have a concern regarding how we process your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You also have the right, where applicable, to lodge a complaint with the Information Regulator (South Africa).
Information about POPIA, complaints and data-subject rights is available directly from the Information Regulator.
23. Contact Us
For questions about this Privacy Policy, requests relating to your personal information or privacy complaints, please contact:
Website: By The Harris Family
Website address: www.ByTheHarrisFamily.com
Responsible party: Kruidenier Investments
Trading as: Stay Salty
Registration number: 2022/510624/07
Email: staysalty@bytheharrisfamily.com
Telephone: 082 970 7373
Business/Physical Address: Joubert str 13A Standerton 2430
For privacy-related requests or questions regarding personal information, please contact us using the details above.
At By The Harris Family, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how personal information may be collected, used, stored, shared and protected when you visit www.ByTheHarrisFamily.com, contact us, create an account, subscribe to communications or purchase products through our Website.
By The Harris Family is the name of our website and online platform. The Website and its commercial activities are operated by Kruidenier Investments, trading as Stay Salty.
For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), Kruidenier Investments is the responsible party in relation to personal information processed for its commercial Website activities, unless otherwise expressly stated.
Salt and Seed Foundation is a separately registered nonprofit organisation and is legally separate from Kruidenier Investments and Stay Salty. Personal information collected specifically on behalf of the Foundation may therefore be subject to the Foundation's own privacy responsibilities and policies.
1. Personal Information We May Collect
The personal information we collect depends on how you interact with our Website.
We may collect information that you provide directly to us, including:
your name and surname;
email address;
telephone number;
billing address;
delivery or shipping address;
account details;
order information;
products purchased;
correspondence and enquiries;
reviews or comments you submit;
newsletter or marketing preferences;
information submitted through contact forms;
information required to process returns, refunds or exchanges; and
other information you voluntarily provide to us.
We aim to collect only information that is reasonably necessary for the purpose for which it is being processed.
2. Orders & Payment Information
When you place or attempt to place an order through the Website, we may collect information necessary to process and fulfil that order.
This can include your name, contact information, billing information, delivery address, products ordered and transaction information.
Payments may be processed through third-party payment providers.
Where a third-party payment provider processes your payment, your complete card or banking details may be submitted directly to that provider rather than being stored by us.
Payment providers may process personal information according to their own privacy and security policies.
We may retain limited payment-related information, such as payment status, transaction references and amounts, where necessary for accounting, fraud prevention, customer service and record-keeping purposes.
3. Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically by our Website, hosting provider, security services, analytics tools or other technologies used to operate the Website.
This may include:
IP address;
browser type;
device type;
operating system;
approximate location derived from technical information;
referring website;
pages viewed;
products viewed;
dates and times of visits;
interactions with Website features; and
other technical or diagnostic information.
We use this information where appropriate to operate, secure, understand and improve the Website.
4. Cookies & Similar Technologies
Our Website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit.
Cookies may be used for purposes including:
keeping the shopping cart functioning;
remembering account or Website preferences;
maintaining secure sessions;
processing checkout;
improving Website performance;
understanding how visitors use the Website;
preventing fraud or abuse; and
measuring the effectiveness of Website or marketing activities.
Some cookies may be essential for the Website to operate correctly, while others may relate to analytics, preferences or marketing.
Where required, you may be given choices regarding non-essential cookies.
You can also control certain cookies through your browser settings. Disabling essential cookies may affect the functionality of the Website, including shopping-cart or checkout features.
5. How We Use Personal Information
We may process personal information for purposes including:
processing and fulfilling orders;
confirming orders and payments;
arranging delivery or collection;
communicating with customers;
providing customer support;
managing customer accounts;
processing returns, refunds and exchanges;
responding to enquiries;
preventing fraud and protecting the Website;
maintaining business and transaction records;
complying with tax, accounting and legal obligations;
improving our products and Website;
understanding how visitors interact with the Website;
sending marketing communications where lawfully permitted;
managing reviews or Website submissions; and
protecting our legitimate business interests and legal rights.
We will not intentionally use personal information for an unrelated purpose where doing so would be incompatible with applicable law.
6. Grounds for Processing Personal Information
Depending on the circumstances, we may process personal information because:
it is necessary to perform or prepare to perform a transaction or agreement with you;
processing is required by law;
you have provided consent;
processing protects a legitimate interest of yours;
processing is necessary for our legitimate interests or those of a third party, where permitted by law; or
another lawful basis recognised by POPIA applies.
Where processing is based on consent, you may withdraw that consent where applicable, subject to lawful limitations and processing already undertaken.
7. Information Required to Complete an Order
Certain information is necessary for us to process an order.
For example, if you purchase a physical product for delivery, we generally require sufficient identifying, contact, payment and delivery information to complete the transaction.
If required information is not supplied, we may be unable to process an order, arrange delivery, provide a requested service or respond effectively to a particular request.
8. Sharing Personal Information
We do not sell your personal information.
We may share personal information with trusted service providers where reasonably necessary to operate our Website and business.
These may include:
website hosting providers;
e-commerce and Website technology providers;
payment processors;
banks or financial service providers;
courier and delivery companies;
email service providers;
IT and Website support providers;
security and fraud-prevention services;
analytics providers;
accountants, auditors or professional advisers; and
regulatory, governmental or law-enforcement authorities where legally required.
We aim to disclose only the information reasonably necessary for the relevant service or legal purpose.
Where another party processes personal information on our behalf, appropriate safeguards should apply as required by POPIA.
9. Courier & Delivery Information
Where you request delivery, we may provide the relevant courier or delivery provider with information necessary to deliver your order.
This may include your:
name;
delivery address;
telephone number;
email address where necessary; and
relevant delivery instructions.
Courier providers may process this information according to their own legal and privacy obligations.
10. Marketing Communications
Where permitted by law, we may send information about Stay Salty products, promotions, Website updates or similar products and services.
We will conduct electronic direct marketing in accordance with applicable South African law.
Where consent is required, we will seek appropriate consent before sending such marketing.
Existing customers may, where permitted by law, receive marketing relating to our own similar products or services where the applicable legal requirements have been met.
You may object to or unsubscribe from electronic marketing communications at any time using the unsubscribe method provided or by contacting us.
Withdrawing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, payment information, delivery updates or responses to enquiries.
POPIA places specific restrictions on unsolicited electronic direct marketing, including consent and opt-out requirements.
11. Newsletter Subscriptions
If you voluntarily subscribe to our newsletter or similar communications, we may use your supplied contact information to send those communications.
You may unsubscribe at any time using the unsubscribe option contained in the communication or by contacting us.
We will process unsubscribe requests as required by applicable law.
12. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, destruction or unlawful processing.
These measures may include Website security controls, restricted access, passwords, secure payment processing and other reasonable safeguards appropriate to our operations.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
POPIA requires responsible parties to take appropriate and reasonable technical and organisational measures to safeguard personal information.
13. Data Breaches
If personal information in our control is accessed or acquired by an unauthorised person and the circumstances require notification under applicable law, we will take reasonable steps to investigate and respond to the incident.
Where legally required, we will notify the Information Regulator and affected data subjects in accordance with POPIA.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for longer where retention is required or permitted by law.
For example, certain order, transaction, accounting and tax information may need to be retained for statutory or legitimate business record-keeping periods even if you request deletion of other information.
When personal information is no longer required and we have no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it as appropriate.
15. Your Rights
Subject to POPIA and other applicable laws, you may have the right to:
ask whether we hold personal information about you;
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion or destruction of personal information where legally applicable;
object to certain processing;
withdraw consent where processing relies on consent;
object to direct marketing;
request information about certain third parties who have had access to your personal information; and
lodge a complaint with the Information Regulator.
Some rights may be subject to lawful limitations, identity verification and record-retention obligations.
The Information Regulator provides formal mechanisms for objections and requests for correction or deletion of personal information.
16. Requests Regarding Your Personal Information
If you wish to access, correct, update or request deletion of personal information we hold about you, or object to particular processing, please contact us using the details at the bottom of this policy.
We may need to verify your identity before providing access to or changing personal information in order to protect you and other data subjects.
We will respond to valid requests in accordance with applicable law.
17. Children's Personal Information
Our commercial Website and online shop are not specifically directed at young children.
We do not intentionally seek to collect children's personal information through our online shop without an appropriate lawful basis or authorisation where required.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
18. Third-Party Websites & Social Media
Our Website may contain links to third-party websites or social-media platforms.
Once you leave our Website or interact directly with a third-party service, that third party may process information according to its own privacy policy.
We are not responsible for the privacy practices of independent third parties outside our control.
We encourage users to review the privacy policies of services they choose to use.
19. International Processing & Transfers
Some technology, hosting, email, analytics, payment or other service providers may process or store information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers are handled in accordance with the requirements of POPIA where those requirements apply.
20. Salt and Seed Foundation
Salt and Seed Foundation is a separately registered nonprofit organisation and is legally separate from Kruidenier Investments and Stay Salty.
The By The Harris Family Website may contain information about the Foundation and may provide links or facilities relating to its activities.
Where personal information is collected specifically by or on behalf of Salt and Seed Foundation, the Foundation may act as a separate responsible party and its processing of that information should be governed by the privacy terms applicable to the Foundation.
We will not automatically treat information provided specifically for Foundation activities as commercial marketing information for Stay Salty unless there is an appropriate lawful basis for doing so.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, business operations, service providers, technology or legal obligations.
The latest version will be published on this page with an updated revision date.
We encourage visitors to review this policy periodically.
22. Complaints
If you have a concern regarding how we process your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You also have the right, where applicable, to lodge a complaint with the Information Regulator (South Africa).
Information about POPIA, complaints and data-subject rights is available directly from the Information Regulator.
23. Contact Us
For questions about this Privacy Policy, requests relating to your personal information or privacy complaints, please contact:
Website: By The Harris Family
Website address: www.ByTheHarrisFamily.com
Responsible party: Kruidenier Investments
Trading as: Stay Salty
Registration number: 2022/510624/07
Email: staysalty@bytheharrisfamily.com
Telephone: 082 970 7373
Business/Physical Address: Joubert str 13A Standerton 2430
For privacy-related requests or questions regarding personal information, please contact us using the details above.
