Shipping & Delivery Policy

Last updated: 3 September 2026

At By The Harris Family, we want your Stay Salty order to reach you safely and in good condition.

Commercial products purchased through this website are supplied by Kruidenier Investments, trading as Stay Salty.

This Shipping & Delivery Policy applies to orders placed through www.ByTheHarrisFamily.com and should be read together with our Terms & Conditions and Returns & Refunds Policy.

Nationwide Delivery

We offer delivery to eligible addresses throughout South Africa using The Courier Guy and/or other reputable courier services where necessary.

Delivery availability and charges may depend on the delivery address, parcel size, weight and the products ordered.

At present, our standard shipping service is within South Africa only unless otherwise specifically arranged with us.

Order Confirmation

Once your order has been successfully placed, you should receive an order confirmation using the contact details supplied during checkout.

An order confirmation confirms that we have received your order. Orders remain subject to payment confirmation, product availability and acceptance in accordance with our Terms & Conditions.

Please check your order and delivery information carefully. If you notice an error, contact us as soon as possible.

Processing Your Order

Once your order has been received and payment confirmed, we will begin preparing it for dispatch.

Some of our products may be handmade, prepared, packed, blended, printed or produced in small batches. Processing times may therefore vary depending on the products ordered, stock availability and order volumes.

We take care when preparing and packaging orders so that they are ready for their journey to you.

Orders are generally processed on business days, excluding weekends and South African public holidays.

Estimated Delivery Time

Unless otherwise stated on a particular product or communicated to you, please allow approximately 6–9 business days from confirmation of your order for processing and delivery.

This timeframe is an estimate rather than a guaranteed delivery date.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including courier delays, remote delivery areas, severe weather, road conditions, public holidays, unusually high order volumes or other logistical disruptions.

If a particular product has a longer preparation or lead time, this will be indicated on the product page or communicated to you.

Nothing in this policy limits any delivery rights available to consumers under applicable South African law.

Tracking Your Order

Once your parcel has been dispatched and tracking information becomes available, you will receive your tracking details by email or through the contact information supplied with your order.

Please allow approximately 12 hours after receiving your tracking number for tracking information to activate or movement to appear on the courier's system.

You can use the tracking number supplied to follow the progress of your delivery through the relevant courier's tracking service.

Delivery

Please ensure that the delivery address, recipient name and contact number supplied at checkout are complete and accurate.

Someone should be available at the delivery address to receive the parcel where required by the courier.

Courier delivery times and routes are determined by the courier and may vary depending on the destination.

Once a parcel has been handed to the courier, we may not always be able to change the delivery address, reroute the parcel or cancel the shipment.

If you realise that you have provided incorrect delivery information, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once the parcel has been dispatched.

Additional courier charges resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.

Delivery to Remote or Outlying Areas

Certain farms, lodges, rural areas, remote locations or other outlying destinations may require additional delivery time or may attract additional courier charges.

Where normal door-to-door delivery is not reasonably available, we may contact you to arrange an alternative delivery method or collection point.

Free Shipping

We currently offer free standard shipping on qualifying South African orders of R699 or more, unless otherwise stated during a particular promotion or at checkout.

The qualifying amount is calculated after applicable discounts and before any additional charges that may apply to special or non-standard delivery requirements.

We reserve the right to amend or discontinue the free-shipping threshold for future orders. Any applicable shipping charge will be shown before the customer completes an order.

Incorrect or Incomplete Delivery Details

Customers are responsible for ensuring that the delivery details provided at checkout are correct.

If a parcel cannot be delivered because the address or contact information supplied was incorrect or incomplete, the courier may return the parcel to us.

Where redelivery is required because of incorrect information supplied by the customer or repeated unsuccessful delivery attempts, reasonable additional courier charges may apply.

Damaged Parcels

We take reasonable care when packaging orders.

If your parcel arrives visibly damaged, please photograph the outer packaging and the affected products as soon as reasonably possible and contact us promptly.

Please keep the packaging and affected products while we investigate the matter, as photographs or other information may be required for a courier claim.

Damage, defective goods and other product-related concerns will be handled in accordance with our Returns & Refunds Policy and applicable South African consumer law.

Lost or Delayed Parcels

If tracking shows an unusual delay or you believe that your parcel may have been lost, please contact us so that we can investigate the shipment with the courier.

A courier delay does not automatically mean that a parcel has been lost.

Where a parcel is confirmed as lost, we will work with you to provide an appropriate remedy in accordance with the circumstances and applicable law.

Collection

Where a collection option is offered at checkout or specifically arranged with us, customers should wait until they have received confirmation that their order is ready before arriving to collect it.

Collection arrangements, available times and the collection location will be communicated with the customer.

Orders marked for collection will not automatically be shipped.

Perishable & Food Products

Where fresh, baked or other perishable products are made available for delivery, additional delivery restrictions or shorter delivery areas may apply.

These products may not necessarily be eligible for ordinary nationwide courier delivery.

Any special collection, delivery, storage or handling requirements will be stated on the relevant product page or communicated when the order is placed.

Customers are responsible for following storage and food-safety instructions after receiving their order.

Changes or Cancellations After Dispatch

Please contact us as soon as possible if you need to request a change or cancellation.

Once an order has been packed or handed to the courier, we may be unable to stop, redirect or alter the shipment.

This does not remove or limit any cancellation, return, refund or other consumer right that applies under South African law.

Please refer to our Returns & Refunds Policy for further information.

Contact Us

If you have any questions about your order, delivery or tracking information, please contact us:

Website: By The Harris Family
Business: Kruidenier Investments
Trading as: Stay Salty
Email: staysalty@bytheharrisfamily.com
Telephone: 082 970 7373
Website: www.ByTheHarrisFamily.com

We will be happy to assist with any questions regarding your order or delivery.